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Filing a Complaint with the State Department of Education
The Problem Resolution System (PRS) is the Massachusetts Department of Elementary and Secondary Education's (DESE) system for addressing complaints about students' education rights and the legal requirements for education.If you think a school or district has violated a student's rights, you can submit a complaint online.
This tool can walk you through the process of writing and submitting a PRS complaint. Use the navigation bar on the left to learn more about PRS and the types of situations that the tool covers.
When you are ready, you can select "Continue" at the bottom to start your complaint. Please note that this resource only applies to students in Massachusetts.